Terms of service

These terms explain how orders through the Alpivana online store are handled. Please review them before placing an order.

01. Store operator

The store trades as Alpivana and operates from Sonnenrain 4, 4800 Zofingen, Switzerland. Contact: contact@alpivana.shop · +41 79 166 49 88. Additional seller details are provided in the Legal Notice.

02. Products and descriptions

Product listings show the descriptions and item-specific information available for each product. Alpivana takes care to present products accurately. Handmade pieces and natural materials may show small variations in grain, colour or texture. Product-specific materials, dimensions, care and suitability are stated on the relevant listing where known.

03. Prices and payment

Prices are displayed in Swiss francs (CHF). Available payment methods, applicable taxes and the order total are shown at checkout before you submit your order. Standard shipping within Switzerland is free under the Shipping Policy.

04. Orders and contract

Before submitting an order, you can review the products, delivery details and total and correct any entry errors. After an order is submitted, Alpivana sends an electronic order confirmation. The contract is concluded when the order is accepted, normally by confirmation email.

05. Processing and delivery

Processing and delivery estimates are described in the Shipping Policy. Delivery dates are estimates unless expressly agreed otherwise.

06. Cancellation and returns

Contact Alpivana promptly to request cancellation before dispatch. A cancellation may not be possible after processing or dispatch has started. Swiss law does not provide a general right to withdraw from an online purchase. Alpivana voluntarily offers eligible customers a 90-day return policy from receipt, subject to the Refund Policy.

07. Defective products

Applicable legal rights for defective goods under Swiss law are separate from the voluntary return policy. For consumer purchases of new goods, Swiss law generally provides a two-year limitation period for warranty claims. Please notify Alpivana promptly if you identify a defect. Remedies depend on the circumstances and applicable law. No additional commercial guarantee applies unless expressly stated on the product listing.

08. Liability

Nothing in these terms excludes liability where exclusion is not permitted by law. Mandatory consumer rights remain unaffected.

09. Website content

Website text, product photographs, graphics and other content may be protected by intellectual property laws. Do not copy or reuse them without permission from the rights holder, except where permitted by law.

10. Contact and business hours

Email contact@alpivana.shop or call +41 79 166 49 88. Business hours are Monday to Friday, 08:00–12:00 and 13:30–17:00, Swiss local time.

11. Applicable law

Swiss law applies, subject to mandatory legal provisions. Any place of jurisdiction is determined under applicable law and mandatory consumer protections.

Last updated: 15 November 2026.