Privacy policy

LAST UPDATED: 15 NOVEMBER 2026

Alpivana respects your privacy. This policy explains what information the online store uses, why it is needed and how you can contact us about it.

01. Who handles your information?

The Alpivana online store is operated from Sonnenrain 4, 4800 Zofingen, Switzerland. For privacy questions or requests, contact contact@alpivana.shop or call +41 79 166 49 88.

02. Information used when you shop

When you browse, contact us or place an order, the store may use your name, email address, phone number, billing and delivery address, order details, payment status and messages you send. Technical information such as browser, device and site activity may also be processed to run and protect the store.

Payment details are handled through the payment option you select at checkout. Please do not send payment card details by email.

03. How information is used

Information is used to accept and fulfil orders, arrange delivery, process payments, provide customer support, manage returns and warranty matters, protect the store from misuse, maintain business records and meet legal obligations. Marketing messages are sent only in accordance with your choices and applicable rules.

04. Shopify and service providers

The store runs on Shopify. Shopify and service providers used for checkout, payment, delivery, customer communications or store operations process the information needed to provide those services. Payment and delivery providers are identified where relevant during checkout or in order communications. Each provider handles information under its own privacy terms.

05. International processing

Shopify and some service providers may process or store information in countries outside Switzerland. Where required, transfers are handled under the safeguards and contractual protections applicable to the provider and service.

06. Cookies and store technologies

Cookies and similar technologies support core functions such as the cart, checkout, security and remembering privacy choices. If optional analytics or advertising tools are enabled, they may also use cookies according to your privacy choices. See the Cookies Policy and use the store’s cookie preferences to manage optional technologies.

07. How long information is kept

Information is retained for as long as needed to fulfil orders, provide support, meet accounting and other legal requirements, and resolve disputes. When information is no longer needed, it is deleted or securely disposed of where appropriate.

08. Protecting your information

Alpivana and its service providers use reasonable safeguards to protect information against unauthorised access, loss or misuse. No online transmission or storage method can be guaranteed completely secure.

09. Your privacy rights

Under Swiss data protection law, you can request information about personal data held about you and ask for inaccurate information to be corrected or, where applicable, deleted. You may also object to or request limits on certain processing where the law allows. Contact contact@alpivana.shop; we may ask for information to verify your identity.

You can also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC/EDÖB).