Shipping policy

DELIVERY INFORMATION

Alpivana currently offers free standard delivery to addresses in Switzerland. Below you’ll find our delivery area, processing estimates and what to do if there is a problem with your parcel.

Last updated: 15 November 2026

STANDARD SHIPPING

Free

CHF 0 for standard delivery within Switzerland. No minimum order value.

ORDER PROCESSING

1–2 days

Estimated preparation time on business days.

ESTIMATED DELIVERY

4–8 days

Estimated total time, including processing and carrier transit.

01. Shipping area

Alpivana currently ships orders to addresses within Switzerland only. Standard delivery outside Switzerland is not currently available. Please check that the destination shown at checkout is correct before placing your order.

02. Standard shipping cost

Standard shipping within Switzerland is free (CHF 0), with no minimum order value. Any delivery option or charge that applies to your order will be shown at checkout before you complete payment.

03. Estimated delivery times

Our current estimated total delivery time is 4–8 business days. This estimate includes 1–2 business days for order processing and approximately 3–6 business days for carrier transit.

These are estimates, not guaranteed delivery dates. Actual delivery may vary by destination, carrier operations, weekends, public holidays and seasonal demand.

04. Order processing

Orders are generally prepared for dispatch within 1–2 business days. Business days are Monday to Friday, excluding Swiss public holidays.

Orders placed before 17:00 Swiss local time on a business day generally enter processing that day. Orders placed after 17:00, on weekends or on public holidays generally enter processing on the next business day.

05. Dispatch location

Orders are dispatched from Alpivana, Sonnenrain 4, 4800 Zofingen, Switzerland. The dispatch location does not necessarily indicate where a product was made.

06. Carrier transit

After dispatch, carrier transit is estimated to take approximately 3–6 business days. Transit time can vary according to the carrier, delivery address, public holidays, seasonal volumes and circumstances outside Alpivana’s reasonable control.

07. Order tracking

Tracking details are provided where available after dispatch. Carrier tracking may take some time to show its first update. If you have not received tracking information or cannot see a useful update, contact us with your order number.

08. Delivery address

Please enter a complete and accurate delivery address at checkout. If you notice an error after ordering, contact us as soon as possible. We can try to help before dispatch, but an address change may not be possible once the parcel has been handed to the carrier.

09. Delayed deliveries

Delivery may take longer than estimated because of severe weather, transport disruption, carrier delays, high seasonal demand or other events outside our reasonable control. The 4–8 business day estimate is not a guaranteed delivery date.

If your order appears delayed, contact us and we will review the available tracking information with you.

10. Missing or damaged parcels

If your parcel appears lost, arrives damaged or contains an incorrect item, contact us as soon as practical. Include your order number and, for visible damage, clear photographs of the item and packaging where available. We will review the issue and, where relevant, contact the carrier to help resolve it.

This policy does not limit any rights you may have under applicable law.

11. Delivery attempts and returns

Delivery attempts, safe-place options and collection arrangements depend on the carrier and destination. Please follow the carrier’s instructions if a delivery cannot be completed.

Return eligibility, return instructions, return-shipping costs and refunds are explained in our Refund Policy. Please contact us before sending an item back.